FAQs Including Refund Policy

Home/About SSI/FAQs Including Refund Policy

SSI certification cards are recognized throughout the United States as well as internationally. As a known industry trainer, SSI is commonly called upon to train national federal government agencies such as the National Park Service, U.S. Forest Service and various disaster relief groups. We train divisions of the U.S. military as well as police and fire departments.

SSI also works closely with various international governments in creating training standards and response programs in those countries.

If you are a previous SSI graduate, you are always welcome to sit in on future courses in your area at no charge. We believe it’s important to continually refine your skill-set and this provides a great opportunity for on-going education. You will be required to sign a liability waiver and your involvement is up to the lead instructors discretion. Please contact the instructor on record prior to the start of the course to confirm available space.

If your previous certification is with SSI or any other company and your card has not expired, you may re-certify through SSI. A recertification course is the same length and generally the same structure of the 3-day Swiftwater Rescue Training course. However, you will be given more challenging scenarios and you can expect your leadership role to expand because of your previous experience. No grace period will be accepted. Proof of your current certification card must be provided to SSI via scanned e-mail prior to your course. [email protected]

The Professional Safety Kayaker Course has no expiration date. All other SSI swiftwater course certifications are valid for 3 years unless otherwise noted on the certification card. On occasion, the SSI lead instructor may deem it necessary to reduce the course certification length for individuals based on their practical and written examination results and your certification card will reflect this decision. You will be notified of the instructors decision prior to departing from your course. There is no grace period after you have expired.

If you cancel thirty days prior to the start of your course, a full refund will be issued less a $20 processing fee. If you cancel within thirty days of the start of your course, a %50 refund will be issued less a $20 processing fee – or you may receive full credit towards another SSI course. Your refund will be processed the same way initial payment was made unless other arrangements are made.

Registering Through An Approved SSI Course Provider:
You will be responsible to know the SSI course providers individual refund policy.

Please contact the listed course provider prior to course registration to confirm availability and payment.
Students must be in good physical condition and be able to demonstrate basic swimming ability. Full payment confirms your space, although certain SSI course providers may require a deposit and have an additional refund policy regarding the course. Various forms of payment will be accepted as determined by the course provider. Please refer to the course schedule and registration links for detailed payment instructions.